Technologies

At Nakamura, the solutions we deliver are Built for Change, helping our clients increase their efficiency, save money, and save lives. Read on to discover how our proprietary technology portfolio can help you solve your most pressing problems.

Sally VDS - Virtual Agent

TELECOMMUNICATIONS

Virtual Dispatcher Service provides a Natural Language Processor that collects information from users to determine the priority of a request, recovers important information needed by first responders and health workers, and integrates with scheduling and resource allocation platforms like HERCULES to coordinate the best way to respond to requests and save as many lives as possible.

This system works better than the current, outdated dispatching system because it always has enough AI-powered virtual 911 dispatchers available to talk to every user. This means that the system will never be overloaded. Furthermore, the cloud-based VDS system supports multiple device platforms including website forms, phone calls, text messaging, Facebook Messenger, WhatsApp, and more. There is no wait time compared to the slow, overloaded current systems - all calls are responded to immediately regardless of priority. Also, the VDS system has a boost-and-drop functionality that can push the most important calls to human dispatchers as soon as they are available.

A major of benefit of Virtual Dispatcher Service for call centers and Public Safety Answering Points is that VDS eases the overflow that would cause these critical infrastructures to overload and fail in an emergency scenario.

This product is protected by US Patent No. 10595183 and other pending applications and foreign patents.

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Hercules - Resource Optimizer

HIGH-PERFORMANCE COMPUTING

People call 911 during some of the most stressful and critical times of their lives. They rely on the 911 dispatching system to respond as quickly as possible. Still, they can face hour-long holds when call centers are overloaded.

During a mass disaster, every second counts. Every passing moment of inaction allows the impact of a pandemic to grow exponentially, or allows a fast-spreading wildfire to devastate another community.

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Rescue

PSAP OPTIMIZATION SYSTEMS

People call 911 during some of the most stressful and critical times of their lives. They rely on the 911 dispatching system to respond as quickly as possible. Still, they can face hour-long holds when call centers are overloaded.

During a mass disaster, every second counts. Every passing moment of inaction allows the impact of a pandemic to grow exponentially, or allows a fast-spreading wildfire to devastate another community.

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FormulaOne

HIGH-PERFORMANCE COMPUTING

People call 911 during some of the most stressful and critical times of their lives. They rely on the 911 dispatching system to respond as quickly as possible. Still, they can face hour-long holds when call centers are overloaded.

During a mass disaster, every second counts. Every passing moment of inaction allows the impact of a pandemic to grow exponentially, or allows a fast-spreading wildfire to devastate another community.

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Sally for SAP

TELECOMMUNICATIONS

People call 911 during some of the most stressful and critical times of their lives. They rely on the 911 dispatching system to respond as quickly as possible. Still, they can face hour-long holds when call centers are overloaded.

During a mass disaster, every second counts. Every passing moment of inaction allows the impact of a pandemic to grow exponentially, or allows a fast-spreading wildfire to devastate another community.

Powered by SAP HANA and SAP NetWeaver.

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Hercules on BluePrism

ROBOTIC PROCESS AUTOMATION

People call 911 during some of the most stressful and critical times of their lives. They rely on the 911 dispatching system to respond as quickly as possible. Still, they can face hour-long holds when call centers are overloaded.

During a mass disaster, every second counts. Every passing moment of inaction allows the impact of a pandemic to grow exponentially, or allows a fast-spreading wildfire to devastate another community.

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How can we help?
Nakamura delivers high-impact technology projects that help our clients thrive in a world of constant change.